Like a Lot of Therapists:
You feel guilty about charging cancel fees but also resentful about the amount of income you’re losing
You have a cancellation policy but you never (or rarely) charge it
You find the mental load of deciding whether you should charge a cancel fee increasingly exhausting
You don’t know what to do when clients argue the fee, emotionally manipulate you or angrily say they won’t pay it
You worry about losing clients over charging cancel fees, or worse getting a notification to your registration/licensing body
You need Confidently Charging and Collecting Cancel Fees!
A step-by-step guide to confidently and ethically charge cancel fees, from writing your cancel policy all the way through to handling client responses and collecting the fee.
Ready to lose the guilt and resentment and create financial fairness in your business?
Be Guided on Ways to:
Write a financially fair and ethical cancellation policy
Confidently communicate your cancellation policy to clients
Overcome your blocks to charging and collecting cancellation fees
Confidently communicate cancel charges to clients
Confidently manage client responses to charging cancel fees including emotional manipulation, angry objections and refusal to pay
Lose the guilt about collecting cancel fees once and for all
Create financial fairness in your business
What’s Included:
Video Lessons (1 hour 17 mins)
Downloadable step by step guide to support your confidence and skill development from writing your cancel policy to collecting the fee (24 page PDF)
Mindset workbook to overcome your blocks to cancel fees
Downloadable sample scripts to help you build skill to communicate with your clients about cancellation fees
Bonus Raising Your Fees video and downloadable
Lifetime access to the content
About Nadene
Hi, I’m Nadene. I’m a Clinical Psychologist, Coach for therapists, trainer, accredited EMDR Consultant and Therapist and Advanced Certified Schema Therapist.
I have supervised, coached and trained over two thousand therapists to feel more confident, work the way they want to and create financial success in their business.
My trainings and courses are well known for being immediately accessible and useful to therapists. This is because I take complex ideas and make them simple to understand and easy to apply.
Answers to Your Questions
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Yes. This course is suitable to all therapists in private practice, coaching and online businesses. It is your responsibility to ensure your cancellation policy and the way in which you communicate is consistent with your code of ethics/ conduct. Please be aware that these codes can change from time to time.
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This training includes 2 video lessons of 1 hr 1 mins total duration, 22 page step by step downloadable guide, downloadable mindset workbook, downloadable sample communication scripts to support your learning and skill development.
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This training features 2 video lesson of 1hr 17 mins total duration. Time taken to complete and consume the downloadable guides and use of templates varies on the user. You have lifetime access to the content so there is no rush.
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This training is perfect for people new to private practice, those who have worked as employees and contractors in other people’s private practice and those who have been in private practice for a while and have developed unhelpful habits in relation to cancellation fees.
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All courses and coaching with Nadene counts as CPD for psychologists. If you need a certificate for your professional body, there is a certificate provided. A reminder that AHPRA registered professionals only require a receipt for proof of CPD at audit.
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Yes, this is a tax deductible expense. Because this course helps you improve your skills and capacity to make more money in your current occupation/ business, it can be claimed as a tax deduction.