Mastering Tricky Conversations for Your Admin Team
This "one of a kind" course guides your team through easy steps to have the typical tricky conversations that admin teams in therapy practices need to have.
Your team will learn the exact steps of how to have confident conversations on those tricky topics.
Mastering Tricky Conversations Course Overview
This course is an instant access self-study program that helps your admin team have confident conversations with clients and stakeholders of your practice. This course supports your admin team are able to follow your practice policy through learning kind and firm assertion. Designed to help you protect your practice income and make your team feel safe, this course is practical and easy to apply.
Each module consists of video lessons and downloadable scripts that you can keep forever. Access is instant on purchase. Lifetime access to all content.
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Identify what blocks you from having kind, firm and assertive conversations with your clients and peers.
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Nadene provides the formula for having a tricky conversation with confidence whilst staying kind and firm.
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Over come your hesitation with money related conversations.
Nadene guides you to discuss fees, cancel fees and no shows with confidence.
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Discharging clients is a routine part of private practice.
Be guided to discuss discharging clients for a range of reasons including poor fit & breach of practice policy.
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Be guided to confidently explain conflict of interest to clients and referrers.
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Be guided to confidently communicate with doctors & referrers about client care, practice policy & other important issues.
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Be guided to kindly and firmly manage racism & sexism in the waiting room.
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Be guided to confidently approach inappropriate behaviours and body odours with your clients.
Mastering Tricky Conversations Course Overview
This course is an instant access self-study program that helps your admin team have confident conversations with clients and stakeholders of your practice. This course supports your admin team are able to follow your practice policy through learning kind and firm assertion.
Each module consists of video lessons and downloadable scripts that you can keep forever. Access is instant on purchase. Lifetime access to all content.
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Identify what blocks you from being genuinely you when with clients and professional peers
Quick ways to build real connection with clients and professional peers your way
Longer term strategies to be 100% yourself as a therapist, supervisor and trainer
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The 8Cs of Therapist Confidence and the major blocks to healthy self-assurance
Quick techniques to build flexible fortitude when working with any client or professional peer.
Longer term strategies to grow your capacity to flow in the zone of curiosity and courage
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Identifying your blocks to professional satisfaction
How to change patterns that prevent professional fulfillment
Simple strategies to bring the joy into being a therapist
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Identify common blocks therapists have to flourishing personally
Understand your patterns and how they impact your wellbeing.
Key strategies to increase your personal contentment and fulfilment.
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How to change patterns that lead to financial stress and income plateaus
Simple steps to improve your capacity to prosper financially
Longer term strategies for financial success.
About Nadene
Hi, I’m Nadene. I’m a Clinical Psychologist, Coach for therapists, trainer, accredited EMDR Consultant and Therapist and Advanced Certified Schema Therapist.
I have supervised, coached and trained over one thousand therapists to feel more confident, work the way they want to and create financial success in their business.
My trainings and courses are well known for being immediately accessible and useful to therapists. This is because I take complex ideas and make them simple to understand and easy to apply.